Today I received a phone call from one of my regular clients; she is always an absolute pleasure to speak to. She is a successful headmistress of an award winning school, and is such an inspirational person.
She mentioned that she is fed up with 'Government Officials' who call her throughout the day, asking for information; figures and checking she has received 'Urgent' information. She believes she has enough to do, without constantly speaking to them on the phone.
Last week, she had to cover a class, due to staff absenteeim, when the school secretary came into the class asking her to come to the phone "It is an urgent call and it can't wait". The secretary had explained that my friend was teaching, but this was not considered relevant; the caller had to speak to her NOW.
The headmistress was therefore surprised that in the background "The Teletubbies" was audible, and on several occasions during this 'important' telephone conversation, the caller stopped and said "Drop that", "Leave it" and other commands to a child who called out. It neither endeared my friend to the caller, or made her appear professional.
We all understand that there are emergencies when childcare is an issue, but there is always a choice of when important phone calls are made - and they certainly don't take place with children's TV (or infact a football match!) audible in the background. If you want to make a good impression and be taken seriously, either move to another room; do a call at another time or switch the TV to mute!
More information from http://www.executivevoice.co.uk
She mentioned that she is fed up with 'Government Officials' who call her throughout the day, asking for information; figures and checking she has received 'Urgent' information. She believes she has enough to do, without constantly speaking to them on the phone.
Last week, she had to cover a class, due to staff absenteeim, when the school secretary came into the class asking her to come to the phone "It is an urgent call and it can't wait". The secretary had explained that my friend was teaching, but this was not considered relevant; the caller had to speak to her NOW.
The headmistress was therefore surprised that in the background "The Teletubbies" was audible, and on several occasions during this 'important' telephone conversation, the caller stopped and said "Drop that", "Leave it" and other commands to a child who called out. It neither endeared my friend to the caller, or made her appear professional.
We all understand that there are emergencies when childcare is an issue, but there is always a choice of when important phone calls are made - and they certainly don't take place with children's TV (or infact a football match!) audible in the background. If you want to make a good impression and be taken seriously, either move to another room; do a call at another time or switch the TV to mute!
More information from http://www.executivevoice.co.uk
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