Tuesday, 29 December 2009

Is it really urgent?


Last week: before Christmas Day, I received a number of 'URGENT: PLEASE RESPOND IMMEDIATELY' emails from other businesses. Of course, I responded as soon as I'd read them, only to receive automated responses "I'm not in the office until 4th January".
Why were they urgent: requiring my immediate response then?

Of course it is always correct to act quickly when a swift response is required; I like to hope that people would respond to me if an answer or response was needed URGENTLY. But in these instances, they weren't in the office, so wouldn't be able to act on anything I sent anyway.

It rather reminded me of Matilda and the fire, who was always telling lies and when she shouted "Fire" everyone called her "Little liar". If we constantly communicate something as being urgent, eventually, other people won't take it seriously. So only mark emails "Urgent" when you want a swift response that YOU can act upon straight away!

For more information go to http://www.executivevoice.co.uk

Tuesday, 22 December 2009

Isn't confidentiality part of being professional?


My other business is arranging/co-ordinating/and delivering live entertainment for private and corporate events. Many of our clients do not wish us to publicise who we are working with. We have a professional arrangement with them, and respect their privacy. We also ensure that our entertainers respect their privacy.

I was not surprised that some companies are organising "Secret Santa Parties" to avoid the backlash against Office Parties this year (see article below).
http://www.thisislondon.co.uk/lifestyle/article-23786715-secret-santa-parties.do

What I am surprised about is that event management companies have to emphasise that they don't discuss their clients. If I receive service from a client: I expect confidentiality - and this includes the event industry. Strange....

Friday, 18 December 2009

Coping with Drinks parties when you're tall


A client asked me how to stand at parties and network meetings. He is very tall, and felt he had to lean over shorter people to be heard and be friendly. He even stood with his feet very wide apart, which looked odd, but was also uncomfortable.

When you lean over, it can be intimidating for others. It affects the quality of your speaking voice and alters your positive, professional body language. Unless the person is in a wheel chair, or is forced to sit down, I believe there has to be compromise on both sides. I recommend you both stand a little further apart. Then the shorter person isn't straining their neck looking upwards, and the taller person isn't compromising their voice or body language.

Tuesday, 8 December 2009

Guidance notes from The Equalities Commission and the Health & Safety Executive on 'festive' songs

Guidance notes from The Equalities Commission and the Health & Safety Executive on 'festive' songs

This is something I received from my 'mole' in Birmingham......

The Rocking Song
Little Jesus, sweetly sleep, do not stir;
We will lend a coat of fur,
We will rock you, rock you, rock you,
We will rock you, rock you, rock you:

Fur is no longer appropriate wear for small infants, both due to risk of allergy to animal fur, and for ethical reasons. Therefore faux fur, a nice cellular blanket or perhaps micro-fleece material should be considered a suitable alternative.

Please note, only persons who have been subject to a Criminal Records Bureau check and have enhanced clearance will be permitted to rock baby Jesus. Persons must carry their CRB disclosure with them at all times and be prepared to provide three forms of identification before rocking commences.

Jingle Bells
Dashing through the snow
In a one horse open sleigh
O'er the fields we go
Laughing all the way

A risk assessment must be submitted before an open sleigh is considered safe for members of the public to travel on. The risk assessment must also consider whether it is appropriate to use only one horse for such a venture, particularly if passengers are of larger proportions. Please note, permission must be gained from landowners before entering their fields. To avoid offending those not participating in celebrations, we would request that laughter is moderate only and not loud enough to be considered a noise nuisance.

While Shepherds Watched
While shepherds watched
Their flocks by night
All seated on the ground
The angel of the Lord came down
And glory shone around

The union of Shepherd's has complained that it breaches health and safety regulations to insist that shepherds watch their flocks without appropriate seating arrangements being provided, therefore benches, stools and orthopaedic chairs are now available. Shepherds have also requested that due to the inclement weather conditions at this time of year that they should watch their flocks via cctv cameras from centrally heated shepherd observation huts.
Please note, the angel of the lord is reminded that before shining his / her glory all around she / he must ascertain that all shepherds have been issued with glasses capable of filtering out the harmful effects of UVA, UVB and Glory.

Little Donkey
Little donkey, little donkey on the dusty road
Got to keep on plodding onwards with your precious load

The RSPCA have issued strict guidelines with regard to how heavy a load that a donkey of small stature is permitted to carry, also included in the guidelines is guidance regarding how often to feed the donkey and how many rest breaks are required over a four hour plodding period. Please note that due to the increased risk of pollution from the dusty road, Mary and Joseph are required to wear face masks to prevent inhalation of any airborne particles. The donkey has expressed his discomfort at being labelled 'little' and would prefer just to be simply referred to as Mr. Donkey. To comment upon his height or lack thereof may be considered an infringement of his equine rights.

We Three Kings
We three kings of Orient are
Bearing gifts we traverse afar
Field and fountain, moor and mountain
Following yonder star

Whilst the gift of gold is still considered acceptable - as it may be redeemed at a later date through such organisations as 'cash for gold' etc., gifts of frankincense and myrrh are not appropriate due to the potential risk of oils and fragrances causing allergic reactions. A suggested gift alternative would be to make a donation to a worthy cause in the recipients name or perhaps give a gift voucher.

We would not advise that the traversing kings rely on navigation by stars in order to reach their destinations and suggest the use of RAC routefinder or satellite navigation, which will provide the quickest route and advice regarding fuel consumption. Please note as per the guidelines from the RSPCA for Mr Donkey, the camels carrying the three kings of Orient will require regular food and rest breaks. Facemasks for the three kings are also advisable due to the likelihood of dust from the camels hooves.


Rudolph the red nosed reindeer
Rudolph, the red-nosed reindeer
had a very shiny nose?
And if you ever saw him,

you would even say it glows.

You are advised that under the Equal Opportunities for All policy, it is inappropriate for persons to make comment with regard to the ruddiness of any part of Mr. R. Reindeer. Further to this, exclusion of Mr R Reindeer from the Reindeer Games will be considered discriminatory and disciplinary action will be taken against those found guilty of this offence. A full investigation will be implemented and sanctions - including suspension on full pay - will be considered whilst this investigation takes place.


Friday, 27 November 2009

The art of cold calling

Last week I received what I consider to be an 'ineffective' cold calling style. The person concerned had left a number of messages for me: on a daily basis, and finally got to speak to me directly. I didn't know her, but the organisation she was represented was used by myself for exhibiting at their event a couple of years ago. Obviously I knew they were trying to sell me a spot for their next exhibition.

I quickly responded to the call by stating that we had decided to use another exhibition due to our clients recommending it as a better one for our services. The person on the other end of the phone proceeded to 'bad mouth' the show and then my decision to exhibit there. She became patronising about my company; the other organisations that exhibit there and the general running of that exhibition. Her attitude and style was one of desperation, and I have no interest in exhibiting at their show in the future.

So what does that tell us about cold calling. The conversation could easily have ended with respect on both sides: I was very polite to her. But due to her not listening; being disrespectful to the other show, exhibitors and my company, and generally coming across as desperate, there was never any other outcome than me severing any business relationship with the organisation.

So how might the call have gone better? No cold call is going to result in an immediate result, but a more effective call might have retained a business relationship where they could approach me next year and I would have been open to discuss the opportunities available.

Being derogatory about other companies; people and competitors does no one any favours and it devalues your own business and image. When you are cold calling, you have no business relationship with the person you speak to. So being negative about a competitor leads to the person on the other end of the phone being wary of you. They won't like you and they won't buy from you.

For more tips on Cold calling or to buy the 'Being a Cold Calling Genius" Audio Training CD go to http://www.executivevoice.co.uk

Tuesday, 24 November 2009

I've got the answer to stress: shout at your boss!

With so much stress at work and the recognition that in some organisations, stress has to be 'seen' as a mark of success and that you're actually doing your job. Yet high levels of stress can result in health problems. Here, however, is a very useful solution to work: shout at your boss, to get rid of stress. Here is the article.
http://www.independent.co.uk/life-style/health-and-families/health-news/stressed-at-work-shout-at-your-boss-1826433.html

My gut feeling is that your promotion prospects will diminish....

Tuesday, 10 November 2009

100,000 Graduates unemployed



Here is a plea!! I know of some great young people who are unemployed. It is so difficult getting work for many people, but for graduates who have limited work experience it is proving to be a nightmare. Here are two articles about just this that have appeared in The Times.

http://www.timesonline.co.uk/tol/life_and_style/education/article6908090.ece

http://business.timesonline.co.uk/tol/business/career_and_jobs/graduate_management/article6907910.ece

Now I remember when I graduated from University, and it was a similar situation. It was very tough but I decided to accept an overseas contract to work there, and that got me on the 'work' ladder as I then had experience. This isn't an option for many graduates, and certainly if I hadn't taken the job, I would have been in a similar position to unemployed graduates here.
However, for some time, I have been offering opportunities to undergraduates from Hertfordshire University, to do some work experience. Last year I had the lovely Emma and this year, Sophie. In addition, I have been lucky enough to have the skills of Luca who is doing a gap year before attending Liverpool University. Not only are they wonderful people but they bring a fresh approach to the work I am doing and they are extremely helpful.
I just ask you to look at your own businesses and see whether you could use a graduate (or undergraduate) to assist you - even for a few hours a week, do do anything from building a database, to filing or even doing some cold calling. All of these activities provide the graduate with proper work experience and something to put on their CVs. With my lovely assistants, I provide them with testimonials and will be a referee for any future jobs, and I try to vary the work to offer a range of experiences.
So please: be open minded and contact your local university, or if you hear of a graduate who is unemployed, see how you might support them.

AND, if you have an unemployed graduate that would like to do some work for me, just ask!

http://www.executivevoice.co.uk